ITN Internet, LLC. ("ITN"), incorporated in March 1999, focuses on serving
business information and information technology needs in the Internet age.
From the project stage in mid-1998 the promoters focused on the needs of
the corporate sector, and geared the organization to cater to large,
quality-conscious corporate organizations. In each of its areas of operation,
ITN has tried and tested products and skills. The company has four divisions
(plus a division-in-the-making). There are strong synergies between the
divisions, where the competencies required for successful operations are
leveraged across the organization. The company has also used in-house training
to handle a much larger volume of work than would otherwise be possible to
handle for an organization its size.
Ethics | ITN believes in doing business the ethical way. |
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Some well-wishers have asked us why we don't become more "pragmatic"
and build our revenues by hook or by crook. We'd rather be small.
Customer focus | At ITN we believe that we are there because of the
customer. We even have heated arguments with some customers on strategic
as well as design issues, because we believe it is our job to get them to
do their best. We haven't lost any customers because of our argumentativeness.
We believe we are successful when our customers make business gains. Our
web strategy, design and development are geared to expanding the business
of our clients and meeting their objectives.
Quality assurance | We believe that we should take up client assignments
only if we can deliver quality. We would rather not take up an assignment
than compromise on this. We have also refused to bid for projects whenever
we felt that we did not have the capabilities to deliver or to deliver on
time.
Organizational culture | ITN is an equal-opportunity employer, in
which people from different ethnic and religious backgrounds work together
as one. About half of our staff are women. We work informally, as a flat
organization in which every member of the staff has a right to an opinion
that may turn out to be more correct than that of the managing director,
and in which compartments dissolve into project teams.
Learning organization | We have spent years on research and on learning
-- and then some more on R&D to develop new applications in our areas
of operation. We are constantly checking out new technologies, evaluating
them, and picking what suits us and our customers. We aim to be at least
a couple of steps ahead of our customers so that we can surprise them with
delivery of more than they expect.
Ambition | We believe in pushing the envelope in everything we do.
We aim to be one of the best companies in the world in each of our areas
of operation. The only limits we acknowledge are ethics and legality. |
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